pakjago Privacy Policy

This page describes what we collect when you use pakjago and how we keep that data protected. We take your privacy seriously and are transparent about our practices across all our services—from account registration through withdrawal processing and customer support interactions.

Our commitment is to handle your personal information responsibly, comply with applicable data protection standards, and give you control over how your data is used. Whether you access pakjago from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same privacy principles apply to your account.

What We Collect on pakjago

We collect information you provide directly—your name, email address, phone number, and identity documents required for account verification. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record transaction details and payment method information. We also collect data about how you use our platform: which games you access, your session duration, and your account activity patterns.

Our servers log your IP address, device type, and browser information to maintain platform security and detect fraudulent access. We use cookies and similar tracking technologies to remember your preferences and improve your experience on pakjago.

How We Use Your Data

We use your personal information to verify your identity, process your deposits and withdrawals, and provide customer support. Your data helps us detect suspicious activity, prevent fraud, and comply with anti-money-laundering regulations. We analyse usage patterns to improve our platform's performance and user experience.

We do not sell your personal data to third parties. We may share information with payment processors, identity verification providers, and legal authorities when required by law. Our customer support team may access your account details to resolve disputes or assist with account recovery.

Third-Party Processors

We work with external service providers to deliver our services. Payment processors handle your deposit and withdrawal transactions securely. Identity verification partners verify your KYC documents during account setup. Our hosting providers store your data on encrypted servers, which may be located outside Indonesia.

Each third-party processor is contractually bound to protect your data and use it only for the purposes we specify. We remain responsible for their handling of your information.

Your Rights

You have the right to access, correct, or delete your personal data held by pakjago. You may request a copy of all information we hold about you. If you believe your data has been misused, you can lodge a complaint with us or with the relevant data protection authority in your jurisdiction.

To exercise these rights, contact our support team with your account details and a clear description of your request. We aim to respond within 14 business days.

Cookies and Tracking

We use cookies to store your login session, remember your language preference, and track your activity on pakjago for analytics purposes. Essential cookies are necessary for the platform to function; optional cookies help us understand how you use our services.

You can disable non-essential cookies through your browser settings, though this may affect your experience on pakjago. We do not use cookies to identify you across unrelated websites.

Contact pakjago

If you have questions about our privacy practices or wish to exercise your data rights, our support team is available during business hours. We provide multilingual assistance to help you understand how we handle your information.

Our services are available only where local law permits. Members are responsible for verifying that access and use comply with their own jurisdiction's law.

Our Commitment to Data Protection

We encrypt sensitive data in transit and at rest using industry-standard protocols. Our systems undergo regular security audits to identify and address vulnerabilities. We limit access to your personal information to employees and contractors who need it to perform their duties.

We retain your data only as long as necessary to provide our services and comply with legal obligations. When you close your pakjago account, we securely delete your personal information within 90 days, except where we are required by law to retain it.

This privacy policy may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a prominent notice on pakjago. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.